Frequently Asked Questions

We will begin pre-leasing on July 8th from our sister property, Bridge at Paloma, located at 9911 Dessau Rd Austin, TX 78754.

First and foremost, we need a complete (and signed) application. You can complete it online, or on paper during an appointment with a member of our leasing staff.
At the time of applying, you will pay a $150 admin fee, and a $50 application fee for every applicant over the age of 18. You will also owe a security deposit of either $400 (efficiency or one-bedroom) or $500 (two-bedroom) at the time of application to secure the apartment.
We will then need employment verification for proof of income. We either need your most recent 2 months of paystubs, an offer letter, or 6 months of bank statements. These documents can be uploaded directly online at the time of application.

Your application is not complete until you submit payment. If the application says "Pay Later", you must log out and log back in. Unfortunately, this is a glitch in the system that happens frequently. Make sure the name you enter in the RentCafe portion of the application is EXACTLY the same as you enter it in the BlueMoon portion.

We check your credit, rental, and criminal history. A nationwide criminal search will be conducted on each applicant and any occupant over the age of eighteen years old. Applicants who have a criminal record may or may not be approved. This includes but is not limited to: felony convictions or deferred adjudication for violent crimes or crimes against another person, felony or misdemeanor convictions for theft, non-violent felony convictions or deferred adjudication in the past 10 years, and/or misdemeanor conviction for any crimes against another person or any crimes involving firearms, drugs, prostitution, arson, or burglary.

You must make 3x the base rent in order to qualify for our apartments. If more than one applicant, the income may be combined to meet the requirements.

At least 75% of current accounts must be in good standing. An additional deposit may be accepted. Bankruptcies that have not been discharged may result in denial.

Applicants with no rental history may require a higher deposit and or a guarantor. If an applicant has negative rental history such as late payments, you may be required to pay a higher security deposit. If an applicant has had any major lease violations, owes a previous landlord, or has a judgment on their credit, your application will be denied.

All applicants must have six months of verifiable income. All applicants must provide a copy of applicant's most recent paycheck stubs or income statements showing proof of income for the two most recent months. Application may be denied if employment history is unsatisfactory. 

All residents are required to carry a minimum of $100,000 in liability insurance, naming the rental community as additionally insured. Coverage must be sustained through the lease term and may not lapse. Residents will be required to show a declaration page as proof of insurance at move-in and upon renewal. Coverage may be accepted from any provider; however, we will provide information on our preferred insurance.

Guarantors will be allowed for renters with insufficient income, or renters that lack rental history. The Lease Guarantor must make at least five times the amount of the monthly rent and meet all qualifying criteria, complete, and sign a separate Lease Guaranty form.

Applicants will complete a pet screening form at the time of application: $20 for one pet or $35 for two pets. Applicants will upload their pet's vaccine records, photos, insurance, etc.
Refundable Deposit: 1 pet = $350, 2 pets = $500
Non-Refundable Fee: 1 pet = $250, 2 pets = $500
2 pets max per apartment with a 100 lb weight limit per animal.
No monthly pet rent and no breed restrictions!
The deposit and non-refundable fees are due on move-in day (not at the time of application).

Each leaseholder is given a code on move-in day. This code can be used on the keypads at the Clubhouse to gain access and is also what you give to your guests and delivery drivers. They just need to enter it on the keypad in front of the driving gates to be given access. Residents can enter the driving gates automatically in their registered vehicle. At the time of move-in, registered vehicles will be given a sticker that automatically opens the driving gates.

We are located in Manor Independent School District. Bluebonnet Trail Elementary School, Decker Middle School, Manor High School.
 

We have a required amenity package that includes: Spectrum WiFi & TV Package for $65/month, Pest Control service for $5/month, and Valet Trash service for $30/month.

Water is sub-metered and charged on your resident ledger. This is paid with rent on the first of the month and usually takes 1-2 months for charges to be accrued.

You will need to establish electricity with Bluebonnet Electric Cooperative and they will bill your account directly each month.

Reserved Carport Space: $45/month

Detached Garage Space: $125/month

The first payment must be made via money order, cashiers check, or personal check. After the first months payment, you may sign on to the resident portal and make online payments. (Or you can continue paying your rent in person with checks.)

You can pay online via debit or credit card, but various processing fees apply. If you link your bank account to the resident portal, there is no transaction fee.

Rent is due on the first of every month no matter when your lease started. If rent is not paid in full by the 4th of the month, you will be charged a late fee of 10% of your base rent.

Your pro-rated rent and other possible fees owed (a member of the leasing staff will have sent you how much you owe) and your electricity account number. If you have a pet, you will also need to pay your pet deposit and pet fee.

We have mailboxes and package lockers with 24/7 access located in the Clubhouse. Each delivery driver is different and will use their discretion on leaving packages directly at your apartment door.

We have unassigned free parking throughout the community that's first come, first served. We do NOT guarantee parking availability. If you want a guaranteed/reserved space, we have covered carports and garages for rent. Each vehicle MUST be registered with management (limited to one per leaseholder) and is subject to towing without the proper permit displayed.

Valet trash and recycling service will pick up your items door-to-door 5 days a week: Sunday-Thursday. Your items must be placed in the trash can that came in your apartment. There are also dumpsters located onsite where you can drop your trash and recyclables, as well as a trash compactor in the back.

Pest control will not service your apartment unless you request it. Log in to your resident portal and place a maintenance request for pest control. The office staff will get your apartment on the schedule. You can also call or email the leasing office directly to place the service request.

60 day notice is required. You will be charged an early termination fee, as well as a re-letting fee. The amounts are specified in your lease.

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